Privacy Policy

Last Updated: September 11, 2026

Partyholic Manila ("Partyholic," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you:

• Visit partyholicmanila.ph

• Purchase products from our online store

• Request a quotation

• Book an event styling or rental service

• Purchase customized or digital products

• Contact us through our website, email, social media, messaging platforms, or other official Partyholic channels

• Participate in promotions, surveys, giveaways, or other Partyholic activities

We process personal information in accordance with applicable Philippine laws, including Republic Act No. 10173, or the Data Privacy Act of 2012, its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission.

1. Information We Collect

Depending on how you interact with Partyholic, we may collect the following information.

Personal and Contact Information

This may include:

• Full name

• Email address

• Mobile or telephone number

• Billing address

• Delivery address

• Social media account or username

• Recipient name and contact information

• Other contact information you voluntarily provide

Order and Transaction Information

When you purchase Partyholic products or services, we may collect information such as:

• Products ordered

• Quantity and variations

• Customized requirements

• Order history

• Payment status

• Billing information

• Delivery details

• Courier information

• Transaction references

• Discounts, vouchers, or promotional codes used

Partyholic does not necessarily receive or store complete credit card, debit card, or other sensitive payment credentials when payments are processed directly by third-party payment providers.

Event Booking Information

For event styling, rentals, corporate events, and other event-related services, we may collect information including:

• Event date and time

• Event venue

• Event type

• Theme or concept

• Celebrant or company name

• Guest count

• Contact person

• Event requirements

• Venue requirements

• Setup and dismantling schedules

• Customized names, messages, photographs, logos, or artwork

• Other information required to fulfill your booking

Customized Product Information

If you order customized or personalized products, we may process information you provide such as:

• Names

• Dates

• Messages

• Photographs

• Logos

• Company names

• Event details

• Artwork

• Custom wording or designs

Please avoid providing personal information that is unnecessary for your order.

Website and Device Information

When you visit our website, certain information may be collected automatically, such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Date and time of visits

• Referring websites

• Shopping activity

• Cookie identifiers

• Website usage information

This information may be collected through Shopify and other analytics, advertising, security, and website technologies that we use.

2. How We Collect Information

We may collect information directly from you when you:

• Create an order

• Complete checkout

• Submit an inquiry

• Request a quotation

• Book an event

• Submit an event brief

• Contact Partyholic

• Send us a direct message

• Subscribe to marketing communications

• Participate in a promotion

• Provide information for customization or delivery

We may also receive information from authorized third parties involved in your transaction, including Shopify, payment providers, couriers, advertising platforms, event venues, suppliers, and other service providers where appropriate.

3. How We Use Your Information

Partyholic may process personal information for purposes including:

Orders and Purchases

We use your information to:

• Process and confirm orders

• Prepare products

• Customize products

• Process payments

• Generate invoices or receipts

• Arrange deliveries

• Provide order updates

• Handle customer concerns

• Process legitimate returns, exchanges, or other remedies

Event Services

We use information to:

• Prepare quotations

• Confirm bookings

• Reserve event dates

• Design event concepts

• Coordinate event requirements

• Prepare customized materials

• Coordinate with venues

• Schedule manpower and transportation

• Deliver, install, and retrieve rental items

• Provide event styling and other requested services

Customer Support

We may use your information to:

• Respond to inquiries

• Provide customer assistance

• Resolve complaints

• Investigate order or delivery concerns

• Verify transactions

• Communicate important information regarding your booking or order

Business Operations

We may use information for legitimate operational purposes such as:

• Accounting

• Record keeping

• Fraud prevention

• Inventory management

• Business analytics

• Internal reporting

• Improving our products and services

• Protecting Partyholic's rights and property

• Complying with legal and regulatory obligations

4. Legal Basis for Processing

Depending on the circumstances, Partyholic may process your personal information because:

• You have provided your consent

• Processing is necessary to fulfill an order, booking, contract, or request

• Processing is necessary to take steps before entering into a contract

• Processing is required to comply with a legal obligation

• Processing is necessary for legitimate business purposes allowed by law

• Processing is otherwise permitted under applicable Philippine law

Providing a privacy notice does not necessarily mean that consent is the legal basis for every processing activity.

5. Marketing Communications

With your consent or where otherwise permitted by law, Partyholic may send you information about:

• Promotions

• New products

• Event packages

• Discounts

• Special offers

• Partyholic updates

• New services

• Upcoming campaigns

You may unsubscribe or withdraw your consent to direct marketing at any time through the unsubscribe option provided, when available, or by contacting Partyholic.

Withdrawing consent for marketing will not affect transactional communications necessary to complete an existing order or event booking.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• Remember preferences

• Maintain shopping cart functionality

• Improve website performance

• Understand how customers use our website

• Prevent fraud

• Measure advertising effectiveness

• Personalize certain website experiences

• Support marketing activities

Some cookies are necessary for the website and online store to function properly.

Other cookies may be provided by third parties such as Shopify, analytics providers, advertising platforms, or social media services.

Your browser may allow you to block or delete certain cookies. However, disabling necessary cookies may affect some website functions.

7. Shopify

Our online store may be hosted or powered by Shopify.

When you use the Partyholic online store, Shopify may process personal information on our behalf or for its own purposes in accordance with its applicable privacy practices.

Information processed through Shopify may be stored or processed using systems located outside the Philippines.

8. Payment Providers

Partyholic may use banks, electronic wallets, payment gateways, payment processors, and other financial service providers to process payments.

Payment information submitted directly to these providers is subject to their respective privacy and security practices.

Partyholic may retain transaction references, payment confirmation, payment status, and related records necessary to verify and document transactions.

9. Courier and Delivery Providers

For orders requiring delivery, we may share information necessary to complete the delivery with third-party logistics providers such as:

• Lalamove

• GrabExpress

• Angkas Padala

• Other courier or logistics providers

Information shared may include:

• Recipient name

• Contact number

• Pickup address

• Delivery address

• Delivery instructions

• Information reasonably necessary to complete the delivery

Courier providers process information according to their own applicable privacy policies and terms.

10. Event Venues, Suppliers and Service Providers

When necessary to fulfill an event booking, Partyholic may share limited information with:

• Event venues

• Hotels

• Malls

• Building administrators

• Suppliers

• Fabricators

• Printers

• Freelancers

• Installers

• Transportation providers

• Payment processors

• Technology providers

• Professional advisers

• Other service providers involved in fulfilling the booking

We aim to disclose only information reasonably necessary for the specific purpose.

11. Social Media and Messaging Platforms

If you communicate with Partyholic through platforms such as Facebook, Instagram, TikTok, Messenger, Viber, WhatsApp, or other third-party platforms, those services may separately process information according to their own privacy policies.

Partyholic may retain relevant communications where reasonably necessary for customer service, transaction documentation, order fulfillment, dispute resolution, or legitimate business records.

12. Event Photographs and Videos

Partyholic may photograph or record completed event setups, styling work, decorations, products, installations, or rental arrangements for:

• Portfolio purposes

• Website content

• Social media

• Marketing materials

• Business documentation

Where photographs or videos contain identifiable customers, guests, minors, or private information, Partyholic will consider applicable privacy and consent requirements before using such materials for marketing.

If you have confidentiality requirements for your event, please inform Partyholic before the event so appropriate arrangements may be discussed.

13. Children's Personal Information

Partyholic's website and services are not intended to independently collect personal information directly from children without appropriate authorization.

Events may involve children, and customers may voluntarily provide names, photographs, ages, or other information for customized event materials.

Customers providing personal information concerning minors represent that they have appropriate authority to provide such information to Partyholic for the requested purpose.

Partyholic will only use such information as reasonably necessary to fulfill the requested order or service, unless another lawful basis applies.

14. Sharing of Personal Information

Partyholic does not sell your personal information.

We may disclose information to third parties when reasonably necessary for:

• Processing orders

• Accepting payments

• Delivering products

• Performing event services

• Providing rentals

• Website operation

• Customer support

• Marketing where permitted

• Accounting and financial administration

• Fraud prevention

• Legal compliance

• Protection of Partyholic's legitimate rights

We may also disclose information when required by law, lawful court order, subpoena, regulatory authority, or other legally valid process.

15. International Processing

Some of our service providers, including e-commerce, cloud storage, advertising, analytics, social media, and technology providers, may process or store information outside the Philippines.

Where personal information is transferred to or processed by third parties, Partyholic will take reasonable measures required under applicable data protection laws to protect personal information under its control.

16. How Long We Keep Information

Partyholic retains personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by law.

Retention periods may vary depending on factors such as:

• Existing orders

• Event bookings

• Accounting requirements

• Tax and regulatory obligations

• Contractual obligations

• Warranty or complaint periods

• Dispute resolution

• Fraud prevention

• Legal claims

Once personal information is no longer reasonably required, Partyholic will take appropriate steps to securely delete, destroy, anonymize, or otherwise dispose of the information, subject to applicable requirements.

17. Security of Your Information

Partyholic takes reasonable organizational, physical, and technical measures designed to protect personal information against:

• Unauthorized access

• Unauthorized disclosure

• Accidental loss

• Improper use

• Unauthorized modification

• Destruction

• Other unlawful processing

However, no website, internet transmission, electronic storage system, or third-party service can be guaranteed to be completely secure.

Customers are also responsible for protecting their own devices, passwords, accounts, and payment information.

18. Your Data Privacy Rights

Subject to the Data Privacy Act of 2012 and applicable regulations, you may have rights concerning your personal information, including the:

• Right to be informed

• Right to access

• Right to object

• Right to rectify or correct inaccurate information

• Right to erasure or blocking, when applicable

• Right to data portability, when applicable

• Right to file a complaint

• Right to damages under applicable circumstances

You may also withdraw consent where our processing is based on your consent.

Certain requests may be subject to limitations or exceptions provided under applicable law.

19. Exercising Your Privacy Rights

To request access, correction, deletion, blocking, objection, withdrawal of consent, or other applicable privacy rights, please contact Partyholic through our official privacy contact details.

We may request reasonable information to verify your identity before processing a request to protect your information from unauthorized access or disclosure.

Partyholic will handle legitimate requests in accordance with applicable Philippine data privacy requirements.

20. Third-Party Websites

Our website may contain links to websites, social media services, payment providers, couriers, or other third-party platforms.

Partyholic is not responsible for the privacy practices, security, content, or operation of independent third-party websites and services.

Customers are encouraged to review the privacy policies of those providers before submitting information.

21. Business Transfers

If Partyholic undergoes a merger, acquisition, restructuring, sale, transfer of assets, change of ownership, or similar business transaction, customer information may be transferred as part of the transaction where permitted by law.

Any successor organization will be expected to process personal information in accordance with applicable privacy requirements.

22. Changes to This Privacy Policy

Partyholic may update this Privacy Policy from time to time due to changes in:

• Our products or services

• Website functionality

• Technology

• Third-party providers

• Business operations

• Legal or regulatory requirements

The updated version will be posted on our website together with the revised "Last Updated" date.

Where a significant change affects how we process personal information, we will provide notice as required by applicable law.

23. Personal Information Controller

For purposes of applicable Philippine data privacy laws, the entity operating Partyholic is the Personal Information Controller responsible for personal information under its control.

Business / Trade Name: Partyholic Manila
Website: partyholicmanila.ph
Email Address: partyholicmanila@gmail.com

For privacy-related concerns, requests, or complaints, please contact us through the information above.

Customers may also lodge a complaint with the National Privacy Commission of the Philippines where applicable.

24. Acceptance

By using Partyholic's website or voluntarily providing information to Partyholic, you acknowledge that you have been informed of how your personal information may be collected and processed as described in this Privacy Policy.

Where consent is specifically required by law, Partyholic will request such consent separately.

Celebrate life with Partyholic!