Shipping policy

Shipping & Delivery Policy

At Partyholic, all orders requiring delivery are fulfilled through third-party logistics and courier services such as Lalamove, GrabExpress, Angkas Padala, or other available delivery providers.

Delivery Arrangements

Delivery bookings may be arranged by Partyholic or coordinated with the customer, depending on the order.

Delivery fees are calculated based on the courier application's prevailing rates, including the pickup location, delivery address, vehicle type, distance, demand, and other applicable charges.

Unless otherwise stated or included in a promotion, delivery fees are shouldered by the customer.

Delivery Schedule

Customers are responsible for providing the correct and complete:

  • Recipient name

  • Contact number

  • Delivery address

  • Preferred delivery date and time

  • Special delivery instructions, if applicable

Please make sure that someone is available to receive the order at the agreed delivery location.

Third-Party Courier Services

Once an order has been properly handed over to the assigned third-party courier, the delivery will be subject to the courier provider's own terms, conditions, and operating procedures.

Partyholic does not directly control the courier's travel time, route, rider availability, traffic conditions, weather conditions, or other circumstances that may affect delivery.

While we will assist customers whenever possible, Partyholic shall not be responsible for delays caused by circumstances beyond our reasonable control.

Receiving Your Order

We strongly encourage customers to inspect their order immediately upon receipt.

If there is any concern regarding the condition of the order, please take clear photos or videos upon receiving the item and contact Partyholic immediately.

Any issue related to the order itself should be reported as soon as possible so our team can properly review the concern.

Failed or Unsuccessful Deliveries

Additional delivery charges may apply if:

  • The recipient is unavailable upon arrival

  • An incorrect or incomplete address was provided

  • The courier is asked to wait beyond the allowable waiting period

  • The delivery needs to be rebooked

  • The order needs to be returned to Partyholic

  • Additional stops or changes in the delivery location are requested

Any additional courier fees resulting from these circumstances will be shouldered by the customer.

Delicate and Oversized Items

Certain Partyholic products, including balloons, floral arrangements, party decorations, DIY kits, and other delicate or oversized items, may require a specific vehicle type such as a car, MPV, or van.

Partyholic reserves the right to recommend or require an appropriate vehicle type to help protect the items during transportation.

Customer Pickup

If applicable, customers may also arrange their own third-party courier for pickup.

Once the customer's chosen courier has successfully received the order from Partyholic, responsibility for the transportation and handling of the package will be subject to the chosen courier's service.

Questions About Delivery

For questions, special delivery arrangements, or concerns regarding an existing order, please contact the Partyholic team before your scheduled delivery.

Celebrate life with Partyholic!