Returns, Refunds, Cancellations & Rebooking Policy

By placing an order, paying a reservation fee, deposit, partial payment, or full payment to Partyholic, the customer acknowledges and agrees to the following terms.

Event Bookings and Cancellations

All payments made for confirmed event bookings are non-refundable in case of customer-initiated cancellation.

Once a booking is confirmed, Partyholic immediately begins allocating resources for the event. This may include reserving the event date, blocking the schedule of our team, planning, designing, purchasing materials, preparing customized items, coordinating suppliers, reserving rental inventory, transportation arrangements, and other operational preparations.

For this reason, cancellation of an event by the customer does not entitle the customer to a cash refund.

This applies to cancellations resulting from, but not limited to:

• Change of plans

• Change of venue

• Change of event date

• Change of mind

• Personal or family circumstances

• Reduced guest count

• Change of event concept or theme

• Cancellation by the venue or another supplier

• Weather concerns

• Scheduling conflicts

• Other circumstances not caused by Partyholic

Rebooking Instead of Refund

For cancelled or postponed events, Partyholic may allow the amount paid to be applied toward a rebooked event instead of issuing a refund.

Rebooking is subject to:

• Partyholic's availability on the new event date

• Availability of the originally selected rentals, materials, designs, suppliers, and services

• Possible price adjustments if the new event requirements, supplier costs, transportation costs, venue, or prevailing Partyholic rates have changed

• Payment of any additional costs resulting from the rebooking

• Partyholic's confirmation and approval of the new schedule

A requested new date is not considered confirmed until Partyholic provides written confirmation.

Payments for a cancelled event cannot automatically be transferred to another person, event, booking, product, or service unless approved by Partyholic in writing.

Cancellation does not automatically cancel the customer's financial obligations for products, materials, customized items, rentals, or services that have already been ordered, purchased, produced, prepared, or committed specifically for the event.

Reservation Fees and Deposits

Reservation fees and deposits secure the customer's event date and allow Partyholic to begin preparations.

Once the booking has been confirmed, reservation fees and deposits are non-refundable for customer-initiated cancellations.

Failure to proceed with the event does not automatically entitle the customer to the return of the reservation fee, deposit, partial payment, or other amounts already applied toward the booking.

Customized and Made-to-Order Items

Customized, personalized, made-to-order, specially sourced, or event-specific products cannot be returned or exchanged simply because the customer changed their mind.

These may include:

• Customized backdrops

• Styrofoam names and cutouts

• Personalized balloons

• Customized signage

• Printed materials

• Tarpaulins

• Invitations

• Event-specific decorations

• Personalized party favors

• Custom DIY kits

• Specially sourced materials

• Other products made or purchased specifically according to the customer's request

Customers are responsible for reviewing and approving names, spelling, dates, colors, measurements, layouts, quantities, and other customized information before production.

Once an approved customized item enters production, changes may be subject to additional charges.

Product Returns and Refunds

Partyholic does not accept returns or provide refunds solely because of:

• Change of mind

• Incorrect size, color, quantity, or variation selected by the customer

• Customer no longer needing the item

• Event cancellation or postponement

• Failure to read the product description or specifications

• Customer preference after receiving an item that conforms to the order

• Damage resulting from customer mishandling, improper storage, misuse, or improper installation

This does not affect any rights or remedies available to customers under applicable Philippine consumer laws for legitimately defective, damaged, or non-conforming products.

Damaged, Defective, or Incorrect Items

If you receive an item that is defective, materially damaged, or substantially different from your confirmed order, please contact Partyholic promptly.

Customers should provide:

• Order details

• Clear photographs of the item

• Clear photographs of the packaging

• An unboxing video, when available

• A description of the concern

Partyholic will review the claim and determine the appropriate remedy based on the circumstances and applicable consumer laws.

Minor variations in color, size, texture, positioning, balloon shape, floral arrangement, handmade components, or appearance that are inherent to handmade or event products are not automatically considered defects.

Balloons, Florals, and Delicate Products

Balloons, faux florals, decorations, and other delicate products require proper handling and transportation.

Partyholic will make reasonable efforts to ensure that items are properly prepared before release.

Once received by the customer, damage caused by mishandling, excessive heat, sharp objects, improper storage, pets, children, transportation arranged by the customer, or other conditions outside Partyholic's control will not be considered a product defect attributable to Partyholic.

Third-Party Delivery

Partyholic uses third-party logistics providers such as Lalamove, GrabExpress, Angkas Padala, and other available courier services.

When Partyholic arranges delivery, we will assist customers in coordinating legitimate delivery concerns with the courier and provide remedies when required under applicable law.

If the customer personally books or selects their own courier, the customer assumes responsibility for their chosen courier's handling and transportation of the order after it has been properly released by Partyholic, subject to applicable law.

For delicate or oversized products, Partyholic may recommend a specific vehicle type. If the customer chooses a vehicle or transportation method contrary to Partyholic's recommendation, Partyholic will not be responsible for damage resulting from that transportation choice.

Lost, Missing, or Stolen Deliveries

Customers must provide an accurate delivery address, recipient name, and contact number.

For delivery concerns, Partyholic may provide available booking information, proof of pickup, tracking information, courier details, photographs, or other relevant records to assist in investigating the delivery.

Partyholic shall not be responsible for packages reported missing or stolen after confirmed successful delivery to the address or authorized recipient provided by the customer, unless otherwise required by applicable law.

If the loss occurs while the order is still under the custody of a courier arranged by Partyholic, Partyholic will assist in investigating the incident and determic